Flidget

Flidget is an innovative tool designed to combat customer churn by providing real-time insights into user engagement. Unlike traditional analytics tools that only report on churn after it occurs, Flidget proactively alerts you to potential churn risks before they escalate. It assigns every user a live risk score categorized as Healthy, Risky, or Drifting, along with a clear, plain English explanation of their status. This unique feature allows teams to identify users who may need a gentle nudge to remain engaged. When a user decides to cancel, Flidget facilitates an immediate feedback loop through a brief chat interface, eliminating lengthy forms and redirects. This approach ensures that you understand the real reasons behind cancellations and can address them effectively, all from a single, user-friendly dashboard. Flidget is tailored for SaaS founders and small teams looking to streamline their retention efforts and stop silent churn before it impacts their monthly recurring revenue (MRR).

Drift Scoring

Drift scoring labels each user as Healthy, Risky, or Drifting, providing a straightforward indication of their engagement level. This feature allows your team to start each day with clarity on whom to reach out to, ensuring timely interventions before churn occurs.

Exit Chat Capture

When a user clicks to cancel, Flidget opens a short chat interface right on the cancellation page. This feature allows users to provide their reasons in their own words, whether through text or voice, making it easier for you to gather meaningful feedback without the hassle of dropdown menus.

Centralized Dashboard

All drift scores and exit reasons are consolidated into a single dashboard. This allows your team to filter by churn reason, read full transcripts of exit conversations, and take action without needing to switch between different tools or spreadsheets.

Easy Integration

Flidget can be set up in just 10 minutes with a simple npm install. It works seamlessly with popular billing systems like Stripe, Paddle, and Lemon Squeezy, making it an ideal solution for any SaaS product looking to improve retention without complex installations.

Proactive User Engagement

SaaS teams can utilize Flidget's drift scoring to identify users who may be at risk of churning. By reaching out to users labeled as Risky or Drifting, teams can address concerns before they lead to cancellations, thereby enhancing user satisfaction and retention.

Real-Time Feedback Collection

When a user decides to cancel their subscription, Flidget captures their feedback instantly through an integrated chat. This real-time interaction ensures that the reason for churn is recorded accurately, providing valuable insights for future improvements.

Streamlined Retention Strategy

With all churn signals and exit feedback in one dashboard, teams can implement a more effective retention strategy. They can analyze trends, filter by reasons for cancellation, and prioritize high-intent users for win-back campaigns.

Simplified Communication

Flidget allows teams to engage with users based on specific feedback received at the moment of cancellation. This context-driven outreach fosters more meaningful conversations and demonstrates to users that their opinions are valued, improving the chances of retaining them.

How does Flidget determine a user's risk score?

Flidget assesses user engagement based on their activity levels and interactions with key features in your product. The scores are updated in real-time, allowing you to see who is Healthy, Risky, or Drifting at any given time.

What happens when a user clicks to cancel?

When a user initiates a cancellation, Flidget opens a chat interface where they can provide their reason for leaving. This feedback is then tagged in your dashboard, ensuring you have a clear understanding of cancellation motives.

Can Flidget integrate with my existing billing system?

Yes, Flidget is designed to work with popular billing platforms such as Stripe, Paddle, and Lemon Squeezy. It can also be integrated into custom billing setups, making it versatile for various SaaS environments.

Is there a free trial available for Flidget?

Flidget offers a free plan, allowing you to start using the tool without any upfront costs. Paid plans begin at $29 per month, providing additional features and capabilities as your needs grow.