ShadowLock

ShadowLock is a shadow AI detection and governance platform designed specifically for Managed Service Providers (MSPs) and IT teams. It provides real-time visibility and control over how employees use AI tools, before sensitive data leaves the endpoint. The platform addresses a critical blind spot that traditional managed-device controls miss: browser extensions, desktop AI applications, local large language models like Ollama, and personal accounts used for AI services. ShadowLock works through three integrated layers: a browser extension that intercepts and classifies risky pastes to AI websites, a Windows agent that blocks desktop AI applications and deploys silently through existing Remote Monitoring and Management (RMM) tools, and a multi-tenant dashboard that lets administrators audit or block each control with audit-ready reports. The platform is built for MSPs to govern AI usage across every client from a single, centralized location. It is private by design, with no keystroke logging and zero content transmission to external servers. ShadowLock covers over 100 AI tools, services, and desktop applications, including public AI chatbots like ChatGPT and Claude, AI browser extensions, embedded SaaS AI features, desktop AI apps, AI coding assistants, and meeting transcription tools. The platform helps organizations address compliance requirements under HIPAA, GDPR, CCPA, and other privacy frameworks by preventing exposure of protected health information, personally identifiable information, trade secrets, and confidential business data through unauthorized AI tool usage.

Multi-Tenant Dashboard for MSPs

The centralized, multi-tenant dashboard gives MSPs the ability to govern AI usage across every client from one place. Administrators can view audit logs, block or allow specific AI tools, configure policies per client, and generate audit-ready compliance reports. The dashboard provides real-time visibility into which AI tools are being used, what types of data are being shared, and which users are involved, all without requiring dedicated security engineering staff.

Browser Extension for Real-Time Interception

The browser extension self-configures once the endpoint agent is installed. It intercepts pastes, file uploads, and sensitive data typed directly into AI prompts before that data leaves the endpoint. The extension enforces data-sharing opt-out settings on each AI tool automatically and applies your organization's policies with clear, user-facing messages that inform employees when their action has been blocked or flagged.

Windows Endpoint Agent with Silent RMM Deployment

The Windows agent deploys silently through your existing RMM tool, requiring zero user interaction or endpoint disruption. Once installed, it monitors AI activity across the system, scans for unauthorized browser extensions, detects locally installed AI applications like Ollama and LM Studio, and locks down AI features built into Chrome, Edge, Brave, and Firefox browsers.

Microsoft 365 AI App Detection Scanner

The M365 scanner connects to each customer's Microsoft 365 tenant to detect AI applications that users have authorized through their Microsoft accounts. This covers AI tools embedded within approved SaaS applications, such as Copilot and AI writing features, that may have been activated without any security review or approval process.

Preventing HIPAA and ePHI Exposure in Healthcare

Healthcare organizations face significant compliance risk when employees paste patient data into public AI tools like ChatGPT or Claude without a Business Associate Agreement in place. ShadowLock intercepts these actions at the endpoint, preventing protected health information from being transmitted to unapproved AI services. The platform provides audit trails that demonstrate compliance efforts and helps organizations avoid HIPAA violations that could result in fines and legal liability.

Protecting Trade Secrets and Intellectual Property

When employees submit source code, product plans, contracts, or other proprietary information to public AI tools, they risk weakening trade secret protections and exposing valuable intellectual property. ShadowLock detects and blocks these submissions in real time, ensuring that confidential business data never leaves the organization's control. The platform covers AI coding assistants like GitHub Copilot and Cursor, which have broad file access and present specific risks to proprietary code and credentials.

Managing MSP Liability Across Multiple Clients

MSPs face a growing liability gap when client organizations experience AI-related incidents. If an MSP had endpoint management scope but no AI governance controls in place, the organization may be held responsible for failing to prevent data exposure. ShadowLock gives MSPs a defensible, auditable solution that demonstrates proactive governance across every client environment, reducing legal and professional liability exposure.

Ensuring GDPR and CCPA Compliance for Customer PII

Organizations processing customer personally identifiable information must ensure that data is only shared with approved vendors that have appropriate Data Processing Agreements in place. ShadowLock prevents employees from submitting customer PII to unapproved AI tools that operate under consumer terms of service, which provide no DPA, no lawful basis for processing, and no compliant data transfer mechanism under privacy frameworks.

Does ShadowLock capture keystrokes or transmit my content to external servers?

No. ShadowLock is private by design with no keystroke logging and zero content transmission. The platform intercepts and classifies data at the endpoint before it leaves your device. No sensitive content is sent to external servers for analysis. The system only logs metadata about which AI tools were accessed and whether actions were blocked, not the actual content of what was typed or pasted.

How does ShadowLock deploy across my client environments?

ShadowLock deploys through a Windows agent that can be installed silently using your existing Remote Monitoring and Management tool. There is no need for dedicated security engineering staff or complex enterprise-level deployment procedures. The browser extension self-configures automatically once the agent is installed, and the M365 scanner connects to each customer's tenant with appropriate permissions.

Which AI tools and applications does ShadowLock cover?

ShadowLock covers over 100 AI tools, services, and desktop applications. This includes public AI chatbots like ChatGPT, Claude, and Gemini accessed through personal accounts, AI browser extensions like sidebar assistants and email rewriters, desktop AI applications like Claude Desktop and Ollama, AI coding assistants like GitHub Copilot and Cursor, and meeting transcription tools like Otter.ai and Fireflies. The platform also covers AI features embedded within approved SaaS applications.

Can ShadowLock generate audit-ready compliance reports?

Yes. The multi-tenant dashboard includes reporting capabilities that generate audit-ready compliance reports. These reports document which AI tools were accessed, what types of data were intercepted or blocked, and which users were involved. This provides organizations with defensible documentation for regulatory audits under HIPAA, GDPR, CCPA, and other privacy frameworks, as well as for internal compliance reviews and incident response investigations.