Cosy

About Cosy

Cosy is a dedicated Slack application designed to transform your standard Slack workspace into a vibrant, self-sustaining community. It is built for community managers, founders, and team leaders who use Slack as their primary member hub and want to foster deeper connections without constant manual effort. The core value proposition of Cosy is automation and insight. It saves administrators hours each week by automating fundamental community-building tasks like welcoming new members and facilitating introductions. Beyond automation, Cosy provides essential tools for community health, such as a native member directory and content discovery features, all accessible without ever leaving the Slack environment. By handling the repetitive groundwork, Cosy allows community leaders to focus on strategy, meaningful engagement, and nurturing the human elements that make a community thrive. It operates on the foundational principle that a strong community is built on consistent welcome, easy discovery, and valuable conversation, and it provides the structured framework to achieve that efficiently.

Features of Cosy

Automated Onboarding Sequences

Create and automate up to ten distinct welcome message sequences delivered via Direct Message. You can configure these messages to be sent from you, a team member, or the Cosy bot itself. Fully customize the message content, including personalization with the member's name, and set precise time delays for delivery—from immediately to days or even months after a member joins. This ensures every new person feels welcomed personally and receives key information, even outside of your working hours, saving immense manual effort and ensuring no one is overlooked.

Automated Member Introductions

Foster direct connections by automatically introducing opted-in community members to each other in a group DM. You control the cadence, choosing to run introductions every 1, 2, 3, or 4 weeks on a specific weekday and time. Cosy randomly pairs members while avoiding recent matches to encourage serendipitous connections. A customizable intro message template is provided to kick off the conversation. This feature systematically grows engagement and helps members build their network within the community on autopilot, mimicking successful tools like Donut but within your existing Slack setup.

Slack-Native Member Directory

Build a searchable directory of your community members entirely within Slack. As an admin, you can create custom profile fields (text, single-select, or multi-choice) and prompt members to fill them out via a one-click notification. Members can then search the directory for keywords and filter for completed profiles using a simple slash command (/member-directory). This removes the friction of using an external platform and makes it easy for members to find and learn about each other based on skills, interests, or roles.

Content Highlights & Moderation Tools

Surface valuable content and maintain safety with powerful slash commands. Instantly find the top 10 most engaging posts in a specific channel or across all public channels. Alternatively, identify unanswered public messages to ensure no query goes overlooked. For moderation, Cosy automatically detects common spam techniques like duplicate posts and flags abusive language, providing proactive alerts to help maintain a respectful and safe community environment without requiring constant manual monitoring.

Use Cases of Cosy

For Scaling Community Onboarding

Ideal for growing communities where manually welcoming each new member becomes unsustainable. Cosy automates personalized welcome DMs, ensuring consistent communication, delivering important resources, and making every new member feel valued from day one, regardless of when they join or the community manager's schedule.

For Boosting Member Engagement and Networking

Perfect for communities where the goal is to increase interaction beyond public channels. By automatically facilitating 1:1 introductions between members, Cosy breaks the ice and encourages the formation of deeper professional and personal relationships, directly combating member lurkership and fostering a more interconnected network.

For Creating a Centralized Member Resource

Essential for professional networks, mentorship groups, or skill-based communities where discovering the right person is key. The searchable member directory allows members to easily find peers with specific expertise, interests, or roles, turning your Slack member list into a powerful, queryable database of talent and knowledge.

For Maintaining Community Quality and Insight

Critical for active communities where managing conversation flow and safety is a concern. Community leaders can use the content highlights to quickly identify and amplify top-performing discussions or address unanswered questions. Simultaneously, the automated moderation alerts help swiftly identify spam or harmful behavior, preserving the community's positive culture.

Frequently Asked Questions

How does the automated onboarding work?

When a new member joins your Slack workspace, Cosy triggers your pre-configured onboarding sequence. You can set up to 10 messages with fully customizable text, links, and emojis. Each message can be scheduled to send immediately or after a specific delay (minutes, hours, or days). The messages can be sent from the Cosy bot, or appear to come directly from you or a team member, with replies going to that person's DM inbox.

Can members opt-out of automated introductions?

Yes. The member introduction feature is opt-in. Community members will only be paired and introduced to each other if they have chosen to participate. The system also intelligently avoids matching the same people together in quick succession to ensure a variety of connections.

How do members access and search the Member Directory?

Members can access the directory by clicking on the Cosy app within Slack or by using the /member-directory slash command in any public channel. This provides a link to the directory interface where they can search for keywords across all member profiles and filter to show only profiles that have been filled in.

What kind of messages does the moderation feature detect?

Cosy's moderation tools are designed to detect two primary issues: duplicate posts, which are a common technique for spamming channels, and abusive language. When detected, Cosy alerts the configured community administrators so they can review and take appropriate action, helping to maintain a safe and respectful environment.