MonkeyLearn

About MonkeyLearn

Medallia is a powerful text analytics platform that enables businesses to derive actionable insights from unstructured data across multiple channels. Targeting organizations seeking to enhance customer and employee experience, it uses advanced AI and natural language understanding to facilitate decision-making and trend identification.

Medallia offers flexible pricing plans tailored for different business needs, ensuring access to comprehensive text analytics features. Users can choose from tiered subscriptions that provide enhanced support and additional functionalities. Upgrading unlocks premium insights and capabilities, enabling businesses to maximize their analytics potential.

Medallia's user interface is designed for simplicity and efficiency, ensuring a seamless browsing experience. Its intuitive layout allows users to navigate effortlessly through analytics tools, customizing features to meet their specific needs. Innovative design elements enhance usability, making Medallia accessible for users of all skill levels.

How MonkeyLearn works

Users start by onboarding onto Medallia, where they easily input their unstructured data from various sources. They can then navigate the platform to access powerful text analytics features, including sentiment analysis and emerging trend identification. With real-time alerts and customizable dashboards, Medallia streamlines access to crucial insights that drive informed decisions.

Key Features for MonkeyLearn

Real-time Text Analytics

Medallia's real-time text analytics feature empowers businesses to stay ahead by surfacing emerging trends and insights instantly. Users receive alerts based on changes in sentiment or categorization, allowing for timely interventions and data-driven decisions that enhance customer and employee experiences.

Natural Language Understanding

Medallia's robust Natural Language Understanding (NLU) analyzes complex conversations, revealing hidden sentiments, themes, and emotions. This AI-powered capability translates language nuances into actionable insights, helping organizations grasp customer and employee sentiments across multi-lingual platforms efficiently and effectively.

Customizable KPIs

Medallia's customizable KPIs allow businesses to tailor key performance indicators to their specific needs. By defining metrics like sentiment and effort scoring, organizations can gain precise insights into interactions, enhancing their understanding of customer experiences and optimizing operational strategies.