AskLettie

About AskLettie

AskLettie is a cutting-edge AI tool designed specifically for landlords and letting agents in the UK. It automates tenant maintenance requests through WhatsApp, allowing tenants to report issues instantly and receive prompt responses. This 24/7 triage system not only helps tenants but also logs every interaction, ensuring landlords have a clear and comprehensive audit trail. By eliminating the chaos of manual logging and phone calls, AskLettie empowers landlords to manage their properties more efficiently and effectively. The tool is tailored for self-managing landlords, especially those concerned about compliance with upcoming regulations like the Renters' Right Act. With AskLettie, landlords can save valuable time, reduce tenant frustration, and ensure they are always prepared for audits.

Features of AskLettie

Centralised Evidence Locker

The Centralised Evidence Locker allows landlords to store all critical documentation in one place. This includes repair invoices, gas safety certificates, and private notes. It ensures that landlords have all necessary proof readily available, streamlining compliance processes and enhancing organization.

Automatic Audit Trail

AskLettie provides an automatic audit trail that logs every tenant message, AI response, and action taken. This time-stamped, un-editable log is crucial for maintaining compliance and offers landlords a reliable record of all maintenance interactions, making it easier to demonstrate due diligence.

1-Click Legal Reports

With the 1-Click Legal Reports feature, landlords can instantly export clean maintenance reports for any tenant or property. This functionality ensures that audit-ready data is just a click away, simplifying the process of generating necessary documentation for compliance and legal requirements.

Visual AI Analysis

AskLettie's Visual AI Analysis feature allows the AI to analyze tenant-submitted photos to identify faults and assess their severity. This capability cuts out guesswork and reduces the need for back-and-forth clarifications, making the issue triage process faster and more accurate.

Use Cases of AskLettie

Streamlining Maintenance Requests

With AskLettie, landlords can streamline the maintenance request process. Tenants can easily report issues via WhatsApp, and the AI takes care of logging and triaging the requests, reducing the time landlords spend managing these tasks.

Compliance Management

Landlords can leverage AskLettie to manage compliance effectively. The automatic audit trails and centralised evidence locker ensure that they are prepared for upcoming regulations like the Renters' Right Act, thus minimizing legal risks.

Enhancing Tenant Satisfaction

By providing tenants with a reliable and immediate way to report issues, AskLettie significantly enhances tenant satisfaction. The AI's quick response time helps reduce frustration associated with slow maintenance responses.

Reducing Administrative Burden

AskLettie helps landlords reduce their administrative workload by automating the logging and management of maintenance requests. This allows landlords to focus on other aspects of property management, leading to more efficient operations.

Frequently Asked Questions

How does AskLettie automate tenant maintenance requests?

AskLettie automates tenant maintenance requests through WhatsApp, allowing tenants to report issues anytime. The AI triages these requests, logs them, and provides responses without the need for manual input from landlords.

Is AskLettie compliant with current landlord regulations?

Yes, AskLettie is designed with compliance in mind. It provides an automatic audit trail and a centralised evidence locker, ensuring that landlords have all necessary documentation to meet compliance requirements, including those set by the upcoming Renters' Right Act.

What types of properties can use AskLettie?

AskLettie can be used for various types of properties, including residential homes, apartments, and multi-family units. The system is flexible and can accommodate different property management needs.

How do I get started with AskLettie?

Getting started with AskLettie is simple. Landlords can sign up in just 60 seconds, add their property details, invite their tenants, and then let the AI handle the rest of the maintenance requests and logging.