Solidroad
About Solidroad
Solidroad is a cutting-edge platform designed for customer-facing teams, providing AI-powered coaching to enhance team performance. Users can receive real-time feedback and tailored training through live call scoring and simulations, ensuring reps excel in their roles while addressing performance gaps effectively.
Solidroad offers three pricing plans: Starter for $199/month with 10 users; Growth for $499/month with up to 50 users; and a custom Enterprise plan for 50+ users. Each tier provides increasing levels of features and support, making it ideal for startups to large enterprises.
Solidroad features a user-friendly interface with an intuitive layout that allows seamless navigation between coaching tools and feedback analytics. Users can easily access simulations, call scores, and performance metrics, ensuring a smooth experience rooted in efficiency and clarity.
How Solidroad works
Users start by onboarding with Solidroad, where they can integrate existing call data for assessment. They navigate through personalized coaching sessions, engaging with realistic simulations across multiple channels. The platform provides tailored feedback, allowing teams to track improvements and refine skills continuously.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature allows real-time evaluation of conversations, enabling teams to receive immediate feedback. This innovative aspect ensures representatives can identify strengths and weaknesses, empowering them to enhance their communication skills efficiently and improve customer interactions.
Realistic Simulations
With Solidroad's realistic simulations, teams can practice conversations across various formats, including voice and chat. This unique offering facilitates immersive training, helping customer-facing teams to prepare for real-life scenarios, boost confidence, and significantly improve customer engagement strategies.
Custom Scorecards
Solidroad provides customizable scorecards that align with specific training goals. This feature allows managers to gauge team performance objectively, ensuring that training is tailored to individual needs while promoting accountability and continuous improvement within customer-facing teams.
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