Open
About Open
Open offers a revolutionary AI-powered customer support solution designed to handle complex support requests across multiple channels, including phone and email. It efficiently resolves up to 80% of customer issues, allowing businesses to reduce costs and improve service quality while maximizing agent productivity.
Open's pricing plans provide exceptional value, with a tier designed to fit businesses of all sizes. Each subscription offers a powerful AI support system that enhances customer interactions. Upgrading unlocks more features, making it an attractive option for companies seeking cost-effective solutions.
The user interface of Open is designed for simplicity and efficiency, enabling quick navigation between support channels. Unique features ensure a seamless experience for agents and customers alike, ensuring that communications are streamlined and effective, amplifying the overall functionality of Open.
How Open works
Users begin by onboarding onto Open, where they can customize their AI-powered support system. Once set up, they can navigate through various features, including omnichannel support, live chat management, and call escalation processes. The AI autonomously handles routine inquiries, allowing human agents to focus on more complex tasks, ensuring efficient and reliable customer service.
Key Features for Open
AI Autopilot Customer Support
Open's AI Autopilot Customer Support is a standout feature that efficiently resolves 60-80% of customer inquiries, allowing businesses to focus on critical issues. This advanced functionality streamlines support operations, reduces costs, and ensures that customer needs are met promptly and effectively.
Multilingual Call Intelligence
Open’s Multilingual Call Intelligence feature provides advanced summaries and analyses in numerous languages, ensuring support agents are well-informed during customer interactions. This enhances communication and boosts customer satisfaction by enabling seamless interactions across diverse linguistic backgrounds.
Human Handoff System
Open's Human Handoff System intelligently escalates complex issues to human agents when necessary. This unique feature ensures that challenging problems receive the attention they need while allowing the AI to handle routine inquiries efficiently, optimizing workflow and enhancing service quality.
