Capacity
About Capacity
Capacity is an AI-powered support automation platform designed for businesses seeking efficient solutions for customer interactions. With its unique ability to integrate with existing tech infrastructures, Capacity enables teams to automate processes, enhance customer support, and streamline repetitive tasks, ensuring maximum productivity and satisfaction.
Capacity offers flexible pricing plans tailored to various business needs. Each tier provides escalating benefits, including advanced automation features and dedicated support. Upgrading to premium options grants users exclusive access to comprehensive integrations, ensuring that businesses maximize their efficiency and customer satisfaction with the innovative tools Capacity provides.
The user interface of Capacity is designed with simplicity and intuitiveness, ensuring effortless navigation. Its clean layout allows users to access features seamlessly, from automation tools to knowledge bases, creating a user-friendly experience that highlights Capacity's commitment to empowering businesses through innovative and accessible technology.
How Capacity works
Users start by creating an account on Capacity, where they can easily onboard their existing tech stack. The platform offers guided integrations, allowing users to automatically connect with essential applications. Once set up, users can navigate through intuitive dashboards to implement automations, manage workflows, and access chatbots for enhanced customer support.
Key Features for Capacity
Agent Assist
Agent Assist from Capacity uniquely empowers customer support teams by automating ticket deflection and reducing response times. This AI-driven feature helps teams focus on complex queries while efficiently managing routine interactions, significantly enhancing the customer service experience.
Automations + Workflows
With Automations + Workflows, Capacity provides businesses with the tools to streamline operations and eliminate repetitive tasks. This feature allows users to customize and automate key workflows, significantly improving efficiency and ensuring resources are allocated effectively across support teams.
Knowledge Base
The Knowledge Base feature of Capacity allows agents and customers to access a comprehensive repository of articles and FAQs. This empowers users to find answers independently or equip agents with instant access to critical information, enhancing overall service delivery and reducing resolution times.
