Sobel
About Sobel
Sobel is a customer support platform tailored for early-stage startups, optimizing user engagement through an embedded Messenger. It enables seamless communication without leaving the product while offering essential features like a shared inbox and knowledge base. Sobel transforms customer experiences, making support both efficient and accessible.
Sobel's pricing model is straightforward and designed for small teams. It offers a free plan with access to essential features, a Messenger widget, and a knowledge base. Users can add extra seats for $10 each. Early adopters benefit from discounts by joining the waitlist, providing significant value as the platform launches.
The user interface of Sobel is designed for simplicity and accessibility, ensuring a seamless browsing experience. Easy navigation and distinct features like the Messenger and shared inbox create an intuitive environment for users. Sobel’s streamlined layout promotes efficiency, making it simple for teams to manage customer interactions effectively.
How Sobel works
Users begin interacting with Sobel by signing up for the waitlist during its beta phase. Once onboarded, they can integrate the Messenger widget directly into their product, allowing customers to seek support without navigating away. Users manage inquiries through a shared inbox where conversations are prioritized or assigned, along with accessing the knowledge base for self-service assistance.
Key Features for Sobel
Embedded Messenger
Sobel features an innovative embedded Messenger, allowing users to engage with their support team directly within their product. This functionality enhances customer experience by facilitating real-time communication, ensuring quick resolutions and smoother interactions without disrupting the user's journey, ultimately boosting satisfaction and retention.
Knowledge Base
The knowledge base feature of Sobel empowers users to find answers to common questions autonomously. This integrated resource not only helps reduce support inquiries but also improves customer experience by offering readily available solutions, allowing support teams to focus on more complex issues and enhancing overall efficiency.
Shared Inbox
Sobel's shared inbox enables teams to collaborate effectively by managing customer support inquiries in one place. This feature allows for conversation prioritization and assignment to specific team members, ensuring that all customer interactions are addressed timely and efficiently, enhancing the overall support process and satisfaction levels.
