Desku
About Desku
Desku is an innovative AI customer support platform designed for E-commerce and SaaS businesses. It enhances customer interactions through intelligent automation, allowing teams to focus on complex inquiries. By streamlining support processes, Desku boosts agent efficiency and provides valuable insights, ensuring exceptional user experiences.
Desku offers straightforward pricing plans, including a free tier with no credit card required. For just $19 per month, users gain access to advanced features that enhance their customer support capabilities. Upgrading allows businesses to unlock greater automation, optimizing their customer service efficiency and responsiveness.
Desku features a user-friendly interface designed for seamless browsing and interaction. Its layout enables easy navigation across various functionalities, making customer support management intuitive. The platform offers unique, customizable features that empower users to optimize real-time communications, enhancing the overall user experience.
How Desku works
Users begin by onboarding with Desku and incorporating their existing data. Once set up, they can navigate through features like live chat, ticket management, and automated responses via a straightforward interface. Desku's intelligent automation capability assists in handling customer inquiries, enhancing support efficiency, and improving overall customer engagement.
Key Features for Desku
AI Co-Pilot
The AI Co-Pilot feature in Desku acts as a dedicated support agent, leveraging your knowledge base to answer customer queries autonomously. This unique capability improves response times and ensures consistent messaging, enabling teams to focus on more complex issues while enhancing user satisfaction.
No Code Chatbot Builder
Desku’s No Code Chatbot Builder allows users to create AI-driven chatbots effortlessly, automating customer interactions without any coding skills. This feature streamlines customer service, ensuring support is available 24/7, ultimately improving engagement and response rates for businesses.
Knowledgebase Integration
Desku's Knowledgebase empowers businesses to create comprehensive self-service resources. Customers can access relevant information anytime, reducing support queries by up to 40%. This valuable feature not only enhances user autonomy but also boosts overall efficiency in managing customer support.
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